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ph9 Limited, Registered company number 05123193
Registered address: 38 Pelham Road, Beckenham, KENT, BR3 4SG, United Kingdom
These terms and conditions apply within the UK, Europe and Internationally
Basic terms
Any work, sales or services undertaken by ph9 are subject to these terms and conditions. We reserve the right to change these terms & conditions at any time without notice.
Payment
Our payment term is strictly 30 days.
All deposits are non-refundable.
As a service based company that must cover time we spend on jobs, the late payment of invoices affects our ability to operate our services and ultimately leads to either not being able to exist or dropping customer service standards which affects you and also our other clients. As a result our invoice term is strictly 30 days.
Interest under the Late Payment of Commercial Debts (Interest) Act 1998 of bank rate plus 5% plus bank charges/penalties, is payable on any invoice in the event of payment not being made within 30 days. As we are a small company striving to deliver the best service, a personal touch, only the happiest customers, and all at reasonable prices we can not afford to have debts outstanding and hope this is something our customers can appreciate.
Upon the completion of a web site or other work an invoice for the outstanding balance will be sent. Should you wish to delay your web site or other work going live to tie in with marketing, press releases or any other dates we will still send our completion invoice on the completion date of the web site.
In the event of non-payment for a piece of work after 30 days, we also reserve the right to take it offline until payment has been made.
We also reserve the right to suspend your services with us in the result of an invoice being overdue.
All physical goods sold by ph9 remain the property of ph9 until paid for in full.
Licensing / Intellectual property rights / copyright
All programming and database code, web site managers, software systems, databases, technologies, and other work developed by ph9 Limited is copyright, and the Intellectual property of ph9 Limited. Our code, web site managers, and software / database systems are licenced, and never sold. We NEVER release our source code.
CRWWare, sub-versions of CRWWare, and all other software and database systems are dependant on our servers to run, we do not release source code. Our source code is never released to prevent breach of copyright, and to protect the security and stability of our platform and to protect the security of our client's systems.
Our web sites, web site managers, software systems, databases and other products and services, and the ideas and concepts behind them, are the intellectual property and copyright of ph9 Ltd. By using our services, facilities and products you agree not to attempt replicate or redistribute these. Any attempt to do so will be considered an illegal act and we will seek full punishment by law.
We reserve the right to re-use and re-develop any of the code we right or ideas we develop in our database and software systems, web sites, and other work for new systems.
Domain name renewals
All domain names held with ph9 are automatically renewed 30 days prior to their expiry date to safe guard your domain name for you. Should you not wish to renew a domain name we require emailed or written notice a minimum of 30 days before. By registering a domain name with ph9, or transferring a domain name to ph9, you enter into this contract.
Web site hosting
All web sites and software systems developed by ph9 require that they are hosted with ph9 to function correctly. This is because we take full advantage of having our own hosting facilities in order to be able to develop our web sites and web based software systems. When hosted with ph9, your web site or web based software system comes with a lifetime guarantee for as long as it is hosted with us.
If you require us to set up your web site or web based software system with another host this will be at additional cost, will be provided with no guarantee (due to it being hosted on a third party platform), and may not function completely correctly when implemented due to the inherent limitations.
Hardware sales / warranties / guarantee
All our new hardware and software products are covered by the manufacturer’s warranty.
Estimates
All estimates are provided as an estimate only. Ultimately you are in charge of how much your final bill will be. Any additional requirements or alterations asked for will almost always have to be charged for at our standard hourly rate on top of your estimate. As a service based company we have no choice but to cover the time we spend working in order to remain healthy and stable.
Additional requirements
Any additional requirements which are requested are quotable and chargeable by ph9 Limited. This would include things like additional requests for a web site such as a flash intro page or extra pages or anything outside of our quotation or specification.
For any further clarification of these terms and conditions either verbally or in writing please feel free to contact us by phone, email or post at ph9 Limited, 38 Pelham Road, Beckenham, KENT, BR3 4SG, United Kingdom.
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